We have been working with a tough client for more than two years now. We have been abused, penalized and battered by this client for a long time. In spite of all the trauma, the team stuck on, determined to make it work. Today, as we went in for one of the few final sign off meetings with the client, we managed to delight him beyond his expectations. He was so happy, he invited us for lunch to show his appreciation for all our hard work. The drive back to office, was as expected, very very peaceful and happy. In my mind, I was glad it worked out…