There was once a good man who was passing through a jungle. On the way, he saw a lion trapped in a hunters net. Taking pity on the lion, the man decided to help it get free. As soon as the hunter approached the lion, the lion bounced on the man and scratched him deeply. The wounded man lay bleeding on the ground unable to help either the lion or himself.
Moral of the story – Just because your intentions are right, does not automatically ensure that the other party views you like a friend. The first thought in the mind of a lion trapped in a hunters net would be that all men are bad and he needs to protect himself.
Be prepared to handle the situation before jumping into it. It was not the lions fault that the man got hurt.
If both parties do not have a common language for communication, there is no point trying to talk out the problem. Either use force to handle the situation or stay away from it.